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Wednesday, October 10


Registration, Refreshments & Networking

Utilise this pre-conference networking opportunity whilst enjoying refreshment with delegates, exhibitors, sponsors and speakers.

Wednesday October 10, 2018 10:00am - 12:00pm
Hotel Lobby & Exhibition Areas


Speed Networking
Kick start your time at The AHC by meeting fellow delegates in this quick-fire business card exchange. No need to register, just turn up armed with plenty of cards. 

Wednesday October 10, 2018 11:00am - 11:45am
Meeting Room 8, 2nd Floor


Welcome from The AHC
avatar for Jonathan Langston

Jonathan Langston

Co-founder, The AHC & HotStats
Jonathan is CoFounder of HotStats and The Annual Hotel Conference in each of which he retains an active advisory role.  From 2013 to 2016 Jonathan was a Senior Director in the CBRE Hotels EMEA team and COO of the UK business. Prior to joining CBRE Hotels, Jonathan was Managing Director... Read More →

avatar for Alexi Khajavi

Alexi Khajavi

Managing Director, Questex EMEA
Alexi Khajavi is Managing Director of the EMEA region and chairs the Hospitality & Travel Group for Questex LLC. He is responsible for the overall management and development of the company’s global hospitality and destination communications properties and events including the Hotel... Read More →

Wednesday October 10, 2018 12:00pm - 12:10pm
Deansgate Suite


Opening Keynote
avatar for Leo Johnson

Leo Johnson

Presenter / Disruption Lead, Radio 4 FutureProofing / PwC
Leo Johnson, Head of PwC's Disruption practice, co-presents Radio 4’s flagship series FutureProofing, exploring the big ideas and innovations re-shaping business and society. He explores the cutting edge in exponential technology, probing game changers both short term and long... Read More →

Wednesday October 10, 2018 12:10pm - 12:40pm
Deansgate Suite


Blurred Vision - The Economic Overview of the UK
This session will provide the much needed cure to your visual impairment on the UK economy. Our financial guru will provide an update on the the state of the nation, as well as identifying the micro and macro trends which are likley to impact the health of the economy and the UK hotel industry.

avatar for Dr Rebecca Harding

Dr Rebecca Harding

CEO, Coriolis Technologies
Dr. Rebecca Harding is an independent economist specialising in trade and trade finance and is CEO of a TradeTech company, Coriolis Technologies, providing Data as a Service to the trade finance and banking sectors. She is the co-author of the acclaimed “The Weaponization of Trade... Read More →

Wednesday October 10, 2018 12:40pm - 1:10pm
Deansgate Suite


Brace For Impact - The UK Hotel Market Overview
Is the UK hotel market about to hit a ceiling? Find out with our whistle stop tour of the dynamic and ever-evolving UK hotel market, covering key cities, top to bottom line analysis of hotel performance levels, updates on supply additions, key market insights, info on the hot spots and the outlook for the year ahead. Phew!

avatar for Joe Stather

Joe Stather

Associate Director, Investment Advisory, Hotel Real Estate, CBRE
Joe joined CBRE in 2014 and was initially responsible for the Hotels’ research function pan-EMEA. More recently, he has transitioned into CBRE’s Hotel Investment Advisory team as an Associate Director; applying his knowledge and skills at a bespoke, project level. Since taking... Read More →

Wednesday October 10, 2018 1:10pm - 1:40pm
Deansgate Suite


Delicious tray served bowl food will be served as you make your way to our buffet stations located by the AHC Hotel Tech Hub as well as Deansgate Foyer & Podium. Look out for The AHC balloons to guide you.

Wednesday October 10, 2018 1:45pm - 2:45pm
Exhibition Areas


Hotel Tech Hub Lightning Talks
Join us in the AHC Hotel Tech Hub to hear from our exhibitors in a series of quick-fire talks revealing the latest technology improving hotel operations, enhancing guest experiences and disrupting the industry.

Wednesday October 10, 2018 2:00pm - 2:15pm
Tech Hub, AHC Social


Points of View - Direct From the Consumer
In this highly innovative session, a panel of hospitality experts will be quizzed by a focus group of consumers on the key issues facing the UK hotel industry today.

avatar for James Bland

James Bland

Director, Hotels & Hospitality, BVA BDRC
James is the Hotels & Hospitality Director at BDRC. In addition to managing custom research consultancy assignments, his team oversees the renowned BDRC Hotel Guest Survey and VenueVerdict applications, providing leading edge brand health and customer experience benchmarking services... Read More →
avatar for Matt Costin

Matt Costin

Managing Director, On the Move, BVA BDRC
BDRC is a world class insight consultancy group with a global reach, particularly noted for its expertise in brand strategy, customer experience, new product development, distribution and channel management.Matt Costin is Managing Director of 'On the Move', a group of specialist BDRC... Read More →

avatar for Serena von der Heyde

Serena von der Heyde

Partner, Georgian House
At 19, Serena inherited the Georgian House Hotel, a 2-star B&B in Pimlico.  The hotel, built in 1851 by her great great grandfather William Chinnery Mitchell, became her passion and over time has been lovingly transformed into a 5-star boutique with 60 rooms, her vision to preserve... Read More →
avatar for Nicholas Northam

Nicholas Northam

Managing Director UK, Interstate Hotels and Resorts
Nicholas Northam is Managing Director for Interstate Hotels & Resorts in the United Kingdom. He is responsible for over 60 hotels in the UK, Ireland and Belgium. With more than 33 years of experience in the hospitality industry, Nicholas plays a pivotal role in the company’s growth... Read More →
avatar for Rob Paterson

Rob Paterson

CEO, Best Western Hotels & Resorts GB
With a background in Sales, Marketing, Revenue and Distribution, Rob has worked for a range of brands including global chains such as Accor and IHG through to local Boutique brands like Malmaison and Hotel du Vin. In recent times Rob has managed a number of Hotel brand transformational... Read More →
avatar for Tim Walton

Tim Walton

Vice President - International Hotel Development, Marriott
Tim Walton, Marriott’s RVP of International Development for Western Europe, is responsible for overseeing the development of Marriott’s brands across Western Europe. Tim rejoined Marriott in September 2005 and is based in London. Before rejoining Marriott, Tim spent four years... Read More →

Wednesday October 10, 2018 2:45pm - 3:40pm
Deansgate Suite


Beware of the Megatrends - Lightning Does Strike Twice and More…
The UK hotel industry has often been accused of not keeping pace with technology. This session will change all that, providing four 'Lightning Talks' on what matters in hotel innovation to get you up to speed with the latest trends.

avatar for Robert Holland

Robert Holland

Managing Director UK & Ireland / Chief Technology Advisor, HotelPartner Yield Management / UKHospitality
With a career spanning 28 years in Hospitality, most recently as Regional Operations Manager for Bespoke Hotels, last year Robert joined HotelPartner Yield Management to promote the company in the UK & Ireland. As an operator, he had first hand knowledge of the challenges that our... Read More →

avatar for Francine Heywood

Francine Heywood

Co-Founder and CSMO, GuestRevu
Francine co-founded GuestRevu in 2013 with the simple objective of making it easy for hoteliers to listen to, learn from and ultimately earn from their guests.   GuestRevu is focused on harnessing the power of both direct and online feedback in addressing the difficulties that many... Read More →
avatar for Kaia Laursen

Kaia Laursen

Director, Global Product Management, Expedia Group
Kaia is Director of Product Management at Expedia Group, one of the world's largest online travel companies with a mission to revolutionize travel through the power of technology. Across the globe, Expedia's family of brands makes travel easier for millions of people who want to step... Read More →
avatar for Frank Reeves

Frank Reeves

Co-founder & CEO, Avvio
Frank has acquired a reputation for being one of the top innovators in travel technology. Since co-founding hotel technology company Avvio in 2002, Frank has become the brand.com champion by developing cutting-edge technologies that enable outstanding growth in direct bookings, while... Read More →

Wednesday October 10, 2018 3:40pm - 4:30pm
Deansgate Suite


Speed Networking / The Meeting Hour

Your second chance to meet fellow delegates in our quick-fire business card exchange, accompanied by a glass of fizz in our 'business & bubbles' speed networking session. Or use The AHC App to arrange meetings with fellow delegates and sponsors as day 1 draws to a close.

Wednesday October 10, 2018 4:30pm - 5:30pm
Meeting Room 8, 2nd Floor / Exhibition Areas


The AHC Drinks Reception
Join us for our opening night drinks reception in the Deansgate Suite. A relaxed opportunity to spend time with fellow delegates whilst enjoying drinks and canapés.

Wednesday October 10, 2018 5:30pm - 7:30pm
Deansgate Suite


Hotelier Dinner
By invitation only, this dinner is kindly hosted by The Lowry Hotel and sponsored by Barclays, Katten Muchin Rosenman, Mitsubishi Electric, Planning Resolution & Wyndham Hotels & Resorts.

Wednesday October 10, 2018 8:00pm - 10:30pm
The Lowry Hotel
Thursday, October 11


Registration, Breakfast & Networking
A welcome remedy - soak up some of last night’s fun with hand-carved bacon or scrambled egg & chive butties from 8am across the exhibition areas.

Thursday October 11, 2018 8:00am - 9:00am
Hotel Lobby & Exhibition Areas


Introduction to Day 2

Thursday October 11, 2018 9:00am - 9:05am
Deansgate Suite


Are You on a PAR with the Rest? - Using Benchmarking to Best Effect
In this benchmarking special, our panel of experts will debate which metrics are hot and which are not, what you should be doing to get the best out of your benchmarking provider and guide you through the current trends in the industry. 

avatar for Carl Weldon

Carl Weldon

Chief Operations Officer - Europe, HFTP (Hospitality Finance and Technology Professionals)
Carl Weldon is Chief Operating Officer Europe for HFTP (Hospitality Finance and Technology Professionals) HFTP is the global professional association for Financial and Technology personnel working in hotels, clubs and other hospitality-related businesses and are the producers of... Read More →

avatar for Mark Forrester

Mark Forrester

Chairman, Eighty Days
Mark Forrester is the Chairman and founder of 80 DAYS, a Digital Marketing Agency specialising in the travel sector. Mark founded 80 DAYS (formerly Occupancy Marketing) in 2001 and the company now provides Branding, Design and Marketing support for over 400 four and five star independent... Read More →
avatar for Michael Grove

Michael Grove

Director of Hotel Intelligence and Customer Solutions, EMEA, HotStats
Michael has recently joined Hotstats as Director of Hotel Intelligence & Customer Solutions, EMEA. HotStats, is a benchmarking company focusing of monthly P&L benchmarking for the hotel industry. HotStats collects monthly detailed financial data from over 3000 hotels worldwide from... Read More →
avatar for Ally Northfield

Ally Northfield

Managing Director, Revenue by Design
Ally has spent much of her career travelling the world, creating and developing marketing, distribution and revenue management strategies focused on driving profit for independent hotels, hotel groups and the tourism industry. As Managing Director of Revenue by Design, she leads... Read More →
avatar for Robin Rossmann

Robin Rossmann

Managing Director, STR
Robin Rossmann is Managing Director of STR, leading its operations across EMEA, APAC and LATAM. Robin is focused on continuing to improve the way STR provides the hotel industry with robust and insightful performance benchmarking that enables stakeholders to make better decisions.Prior... Read More →

Thursday October 11, 2018 9:05am - 9:45am
Deansgate 3


Augmented Hospitality - Innovations in Technology to Help Grow Your Hotel Business
This session will discuss current and future trends in software and hardware to help improve your operation and grow your hotel business, covering revenue managment and operational technology, and how to integrate these successfully into your operation. Our experts will guide you.

avatar for Jane Pendlebury

Jane Pendlebury

A successful and well known personality within the worldwide hospitality arena. Career to date has been dedicated to hospitality, and the past 16 years specifically in sales to hotels, restaurants and convention centres. Ambition and enthusiasm have resulted in high achievements and... Read More →

avatar for Pedro Colaco

Pedro Colaco

CEO, GuestCentric
Pedro co-founded GuestCentric Systems in October 2006 and has served as President and CEO since. Pedro brings extensive experience in the networking and software industries to his role. Pedro has a proven track record of driving successful product development, marketing, sales and... Read More →
avatar for Michael McCartan

Michael McCartan

Managing Director, Duetto
Michael McCartan has been Managing Director for Europe, the Middle East and Africa at Duetto since December, 2014 where he spearheads the rollout of Duetto's services and development of customer success teams throughout the region. He served as the Chief Executive Officer of eRevMax... Read More →
avatar for Andrew Metcalfe

Andrew Metcalfe

Chief Technology Officer, Guestline
Andrew Metcalfe was appointed the first ever chief technology officer (CTO) of global hospitality software business, Guestline, in June 2017.He is responsible for ensuring the business maintains its position as one of the hospitality industry’s innovative driving forces and leads... Read More →
avatar for Tim Towle

Tim Towle

COO & Co founder, ReviewPro
Tim sets the strategic vision and leads the execution of new products and features at ReviewPro.His background includes roles creating and growing businesses on the Internet, for both start-ups and international companies, including Microsoft, Grupo Planeta and Grupo Intercom.

Thursday October 11, 2018 9:05am - 9:45am
Deansgate 1


Don’t Bank on It! Is It Time to Ditch Traditional Financing Methods?
Have you had enough of jumping through hoops? This fascinating session on investment will take a look at what other options exist for funding your project. Find out if there is another way? Or are we tied to the institutions?

avatar for Diane Scott

Diane Scott

Senior Hotel Consultant, Katten Muchin Rosenman UK
Diane joined Katten Muchin Rosenman LLP in January 2017 after retiring from Lloyds Bank where she had been a career Banker for 40 plus years. Over her last 13 years with Lloyds Bank Diane held the position of Director - Business Development Hotels where she built up a niche specialisation... Read More →

avatar for Ben Barbanel

Ben Barbanel

Head of Debt Finance, OakNorth
Ben Barbanel is the Head of Debt Finance at OakNorth - the bank for entrepreneurs, by entrepreneurs – where he leads a team of 19 people who have collectively grown the loan book to over £1.25bn since its launch in 2015, without a single default to date. He also sits on the bank’s... Read More →
avatar for Shona Pushpaharan

Shona Pushpaharan

Head of Hotel and Real Estate Finance, Clydesdale Bank
Shona joined Clydesdale in 2014 to specifically spearhead the Bank’s Hotel sector lending on a national basis.  The prime focus since joining has been on a hotel development specialist proposition for both existing and new to Bank customers alongside financing existing trading... Read More →
avatar for Bob Silk

Bob Silk

Relationship Director, Hospitality & Leisure Team, Barclays Bank
Bob Silk joined Barclays in 1979, since which time he has worked exclusively at the "sharp end" of the business, engaging with businesses, ranging in scale from multi-nationals to SME's. His experience also extends to corporate turnaround, an arena that he worked in both during and... Read More →
avatar for Emma Young

Emma Young

Head of Hotel Finance Corporate Banking, Allied Irish Bank (GB)
Emma Young has over 18 years banking experience and has spent the past 10 years concentrating on the provision of hotel finance. Emma has extensive knowledge and understanding of the hotels sector with experience of managing corporate borrowers ranging in scale from medium to large... Read More →

Thursday October 11, 2018 9:05am - 9:45am
Deansgate 2


Topical Huddle - Technology / Finance / Benchmarking
Enjoyed your last session? Want to delve a little deeper into some of the key issues? Join the appropriate 'Topic Huddle' and get first hand responses to your burning questions from direct conversation with the panel.

Thursday October 11, 2018 9:45am - 10:15am
Tech Hub, AHC Social


Food Envy - Is It Time to Elevate Your Food & Beverage Offering?
With room occupancy and average room rate levels stalling, is it time you had another look at the value your Food and Beverage offering could bring to your property? Our panel of experts will guide you through the menu options.

avatar for Charles Manners

Charles Manners

Director, Turpin Smale Catering Consultants
Charles is a Director of Turpin Smale catering Consultants, a leading hospitality consultancy. Charles has management and extensive catering and conference consultancy experience, with clients in the university, visitor attractions, commercial and high street markets, delivering both... Read More →

avatar for Tom Chalmers

Tom Chalmers

Design Director, Saco Property Group
Tom is the Design Director at SPG and has over 15 years of experience in commercial hospitality design, planning, and construction. Tom is responsible for the oversight of the brand’s architectural and interior design initiatives and for the creation and revisions of the Brand Guidelines... Read More →
avatar for Richard Downs

Richard Downs

Director of Franchising & Business Development, Casual Dining Group
Richard spearheads the ambitious roll out of CDG brands across the globe, adding franchised operations to the 300 equity sites the company currently trades. Alongside this he leads CDGs tender process for new concepts within their growing concessions business. With over 20 years of... Read More →
avatar for David Taylor

David Taylor

VP Operations – Principal, IHG
David is IHG’s Vice Present of Operations for  Principal; a collection of hotels based in landmark buildings in exceptional locations across the United Kingdom which was acquired from Starwood Capital in July 2018.Prior to taking on this role in April 2015, he was General Manager... Read More →
avatar for Jon Yantin

Jon Yantin

Managing Director, Stake Concepts
Jon is a senior hospitality professional with significant board level experience at strategic and operational levels combining over 25 years of hospitality experience across the wider sectors of Hotels, bars , restaurants and casinos. Most recently as founding partner of The ONE Group... Read More →

Thursday October 11, 2018 10:00am - 10:45am
Deansgate 1


Go Milk It! - Asset Management is No Longer Optional, It is Critical
Yields have barely moved in a year and headline performance is getting closer to hitting a ceiling. The only way you are going to improve the value of your property is by streamlining the operation. Let the experts tell you how to make it work.

avatar for Christian Youens

Christian Youens

Principal / Vice President, Cedar Capital Partners / HAMA
Christian Youens is responsible for Cedar Capital’s hotel portfolio asset management activities. Prior to joining Cedar Capital in 2014, he worked for London and Regional Properties where he held the position of Head of Hotel Operations, Asset Management and Investments. During... Read More →

avatar for Harriet Durbin

Harriet Durbin

Managing Director, Panorama Hospitality
Harriet is a senior hospitality professional with over 20 year’s experience internationally. She has been responsible for driving the performance of portfolios worth over £2 billion and investing over £270 million in capital expenditure programs. In her career she has been responsible... Read More →
avatar for Elias Hayek

Elias Hayek

Partner - Head of Global Hospitality and Leisure, Squire Patton Boggs
Elias Hayek leads the global Hospitality & Leisure Group at Squire Patton Boggs, a leading international law firm with 1500 lawyers in 46 offices across 21 countries. He is a widely respected hospitality lawyer with over two decades of cross-jurisdictional professional experience... Read More →
avatar for Robin Leahy

Robin Leahy

Development Manager, London + Regional
Robin Leahy is a Development Manager at L+R, with a background in Real Estate acquisition, town planning and development. Since joining L+R late 2016, Robin has led the growth of L+R’s 47 asset select-service hotel platform “Atlas Hotels Group”, through the strategic acquisition... Read More →
avatar for Paul Needler

Paul Needler

Partner, Hotel Sector Leader, Arcadis
Paul leads the Arcadis UK hotel sector. Combining sector insights with innovative design and consultancy services, his teams work in partnership with clients to deliver exceptional and sustainable guest experiences throughout the lifecycle of their hotel assets. Paul joined Arcadis... Read More →
avatar for Pierre-Edouard Vintrou

Pierre-Edouard Vintrou

Senior Vice President - Asset Management, JLL Hotels & Hospitality
Current responsibilities Pierre-Edouard is a Senior Vice President at JLL offering Asset Management services to investors with hotels throughout Europe. Key skills and experience Prior to joining JLL, Pierre-Edouard spent five years in Asia as Principal of a hotel investment advisory... Read More →

Thursday October 11, 2018 10:00am - 10:45am
Deansgate 2


Service Charge - Maximising the Effectiveness of Your Customer Service Offering, Whatever Your Market Level
Focussed, select, limited? What type of service do people actually want? And what is the most effective way to provide it to them? An informative presentation by Chris Daffy, followed by a conversation with our panel of experts, this session will cover the different perspectives of the evolution of the customer journey.

avatar for Zoe Monk

Zoe Monk

Senior Editor, Boutique Hotelier
Zoe Monk is the Editor of Boutique Hotelier magazine – the leading magazine for the owners and operators of independent, lifestyle and boutique hotels across the UK. The monthly print edition and daily news alert covers a range of topical issues relevant to the savvy hotelier, from... Read More →

avatar for Chris Daffy

Chris Daffy

Founder, The Academy of Service Excellence
Very few organisations have a reputation for service excellence. Even fewer have found ways to use service strategically so that it builds customer loyalty, improves employee morale and boosts sales and profits. And when it comes to people with the depth and breadth of experience... Read More →
avatar for Julie Grieve

Julie Grieve

Founder and CEO, Criton
Julie Grieve is the Founder and CEO of Information Apps Ltd. Her product, Criton, is the first DIY app builder for the hospitality sector in the UK. It allows operators to bring all their guest facing technology into one easy to use branded guest portal. Prior to starting her own... Read More →
avatar for Nick Turner

Nick Turner

Managing Director, Owners Management Group International
20 years of Board Level experience in the leisure and hospitality sector working with both small start up hotel groups and major international brands such as Forte and Le Meridien Hotels and Resorts , De Vere Group , Malmaison , IHG and Wyndham Worldwide/Group RCI.  Presenting responsible... Read More →

Thursday October 11, 2018 10:00am - 10:45am
Deansgate 3


Topical Huddle - Food & Beverage / Asset Management / Customer Experience
Enjoyed your last session? Want to delve a little deeper into some of the key issues? Join the appropriate 'Topic Huddle' and get first hand responses to your burning questions from direct conversation with the panel.

Thursday October 11, 2018 10:45am - 11:15am
Tech Hub, AHC Social


Skyrise Masterclass – Changing How We Understand Hotel Demand Using Mobile Phone Data
Skyrise analyse anonymised mobile phone location data for 25M subscribers. In this intimate masterclass, learn how this explains hotel demand through an entirely original lens, with incredible accuracy and how it changes the way we think about openings & investments, campaigns, and why your customers stay with you.

avatar for Alex Petrie

Alex Petrie

CEO, Skyrise
Alex Petrie is a global leader in creating powerful insights by anonymously sampling the location & behaviours of millions of mobile phones. He has worked with mobile networks around the world to create insights businesses in transportation, consumer and advertising sectors. As CEO... Read More →

Thursday October 11, 2018 11:00am - 11:30am


Interior Motive - Catching up on the Latest Innovations in Design
The design & interior of your property has never been more important and could be the key difference between success and failure. Our expert panel will explore innovations in the sector through a series of case studies, and reveal the top trends for hotels.

avatar for Catherine Martin

Catherine Martin

Managing Editor, Sleeper Group
Catherine Martin is Managing Editor of Sleeper Group, the leading media brand in the hospitality design industry. Having joined Mondiale Publishing in 2007, Catherine now leads the group’s magazine portfolio, comprising Sleeper (global hotel design), Supper (global hotel F&B... Read More →

avatar for Mark Bruce

Mark Bruce

Main Board Director/Head of Hotels, EPR Architects
Mark is a Main Board Director at EPR and heads the hotels and hospitality team with extensive experience across the hotels and hospitality sector with particular expertise with listed buildings, refurbishments, lifestyle and resort hotels. He brings a strong, practical and pragmatic... Read More →
avatar for Angela Dapper

Angela Dapper

Partner, Denton Corker Marshall Architects
Angela is a Partner at Denton Corker Marshall. She is currently overseeing a new 12 storey office building on Farringdon Street, London, and a new 95 room Hotel Indigo at One Leicester Square, both due to complete Spring 2018. Angela worked alongside Mandarin Oriental Hotel, London... Read More →
avatar for Graham Shaw

Graham Shaw

Managing Director, Willmott Dixon Interiors
Graham joined Willmott Dixon in 1993 as a management trainee and has progressed through the ranks to become Managing Director for Willmott Dixon Interiors, a £150m turnover fit-out and refurbishment specialist. After developing his commercial skills with Willmott Dixon’s housing... Read More →
avatar for Gary Tidmarsh

Gary Tidmarsh

Chairman, Levitt Bernstein
As a champion of inventive design, Gary has extensive experience of designing and delivering complex, commercially-led mixed-use schemes across the UK – an approach that has been rewarded with many competition winning schemes and industry awards. From hotels and restaurants to... Read More →

Thursday October 11, 2018 11:00am - 11:45am
Deansgate 1


Manic Miner and the Digital Marketing Masterclass
You spend your whole life mining data, but now what to do with it? Two short presentations will be followed by an open discussion on key issues in the world of digital marketing, including improving CRO (Conversion Rate Optimisation) and, five months on from its inception, our experts talk about the do's and dont's on GDPR (General Data Protection Regulation).

avatar for David Gabriele

David Gabriele

CEO, Swayy
David is CEO of Swayy Media Group, the world’s leading booking site for digital influencers. Swayy helps hotels increase direct bookings, loyalty and brand awareness through targeted scalable influencer marketing. Hotels can find, evaluate, book, pay for and review the most influential... Read More →
avatar for Adam Hamadache

Adam Hamadache

Founder & CEO, DHM
Adam Hamadache is the Founder & CEO of UK-based digital marketing agency DHM and the author of The Direct Method. This best-selling book draws on Adam's decade of hotel marketing experience that helped The Cranleigh Boutique (in which Adam is the Associate Director) achieve over 96... Read More →

Thursday October 11, 2018 11:00am - 11:45am
Deansgate 3


Taking It to the Next Level - Development & Construction
In this fascinating session on development and construction, our panel of seasoned experts will highlight the key risks for developers, operators and investors, including getting the balance of the scheme absolutely right, the impact of new supply on the development landscape and future trends in development across the hotel industry. 

avatar for Sir James Devitt Bt.

Sir James Devitt Bt.

Managing Director, Herald Hotels
James Devitt is Managing Director and founder of Herald Hotels. He has worked in the hospitality sector since 1982 with chartered surveyors William Hillary, Humberts Leisure and Druce Hotels, brewers Greene King PLC and accountants PKF Hotels where he was Director of Hotel Property... Read More →

avatar for John Bates

John Bates

Director of Acquisitions, Village Hotel Club
Successfully involved in hotel development for over 20 years in the UK & Ireland. Initially working for Granada/Compass Group and rolling out the Travelodge brand in city centres across the country in the late 90’s and early 2000’s. More recently Head of Acquisitions at Whitbread... Read More →
avatar for Richard Candey

Richard Candey

Partner, Head of Investor & Developer Services, EMEA Hospitality, Cushman & Wakefield
Richard is a Partner in Cushman & Wakefield’s Hospitality team with over 25 years of Hotel industry experience. Richard leads the business Investor & Development Services team across Europe and is responsible for promoting the business and coordinating hotel assignments across the... Read More →
avatar for Graham Dodd

Graham Dodd

Managing Director, Development - UK & Ireland, Hilton
Graham is responsible for the development of Hilton Worldwide’s portfolio of brands from economy through to luxury, across the UK & Ireland. Prior to joining Hilton’s development team in September 2010, Graham spent nearly 20 years in the hotel, leisure and commercial property... Read More →
avatar for Andy Jansons

Andy Jansons

Managing Director, Jansons Property
Andy Jansons is the Managing Director of Jansons Property, a multi-million-pound turnover property development and investment company. Andy is a serial entrepreneur in the real estate sector which includes, hotels, mixed use, residential, student accommodation and air space. In 1990... Read More →

Thursday October 11, 2018 11:00am - 11:45am
Deansgate 2


Coffee Break - Cream Tea provided by The Manchester College

Enjoy a Cream Tea from Manchester College students, where handmade pastry chefs of the future will work in partnership with the Hilton Manchester Deansgate chefs to showcase their skills. 


Thursday October 11, 2018 11:45am - 12:15pm
Exhibition Areas


Topical Huddle - Design / Development / Digital Marketing
Enjoyed your last session? Want to delve a little deeper into some of the key issues? Join the appropriate 'Topic Huddle' and get first hand responses to your burning questions from direct conversation with the panel.

Thursday October 11, 2018 11:45am - 12:15pm
Tech Hub, AHC Social


Mrs Blue Sky - An Interview with a Visionary Hotelier
A one-on-one interview with passionate and innovative hotelier revealing all about breaking new ground in an industry which is not renowned for its forward thinking.

avatar for Emily Newman

Emily Newman

Marketing and Communication Consultant, DeLys Marketing
Emily is a communication specialist working within the exciting, stimulating and ever-changing hospitality industry. With experience in-house and client side combined with a passion for travel, tourism, people and hotels and the belief that words are more valuable than gold, her consultancy... Read More →

avatar for Julie Fawcett

Julie Fawcett

Managing Director, Qbic Hotels
As a digital entrepreneur with skills wrought in ‘the early days’ of ecommerce, Julie has latterly applied her knowledge in the interaction of humans, systems and data to creating value across a wide range of PE backed consumer facing businesses, each with the same simple goal... Read More →

Thursday October 11, 2018 12:15pm - 12:40pm
Deansgate Suite


Brand on the Run Debate - What is the Value of a Brand?
The elevation of third party intermediaries and the sharing economy into the mainstream hotel industry has raised serious questions about the value of the brand. Is it still relevant in today's market? The experts will discuss in this election style debate.

avatar for Michael Hirst

Michael Hirst

Consultant, CBRE Hotels
Michael Hirst is consultant to CBRE Hotels, the world’s leading hotel experts, where he provides advice and business development support. He is Chairman of the Business Visits & Events Partnership, representing Britain’s Events’ Industry and Deputy Chairman of the UK Government’s... Read More →

avatar for Graham Craggs

Graham Craggs

Managing Director, JLL Hotels & Hospitality Group
Graham is Managing Director responsible for the advisory businesses of JLL Hotels and Hospitality on an EMEA wide basis. His background is in all areas of hospitality real estate consulting with a focus on valuations and he is now responsible for the hotel operator selection and buyside... Read More →
avatar for Karan Khanna

Karan Khanna

Managing Director, UK&I, IHG
As IHG’s Managing Director for UK&I, Karan is responsible for overseeing IHG’s portfolio of more than 330 open properties in the UK&I, as well as leading on new openings, signings and operations across one of IHG’s key global markets. Karan joined IHG in 2011 as Director of... Read More →
avatar for David Orr

David Orr

CEO, Nadler Hotels
David is a successful London based hotel CEO and entrepreneur. David was co-founder and CEO of City Inn, latterly renamed Mint Hotels, growing the business from a start up in Edinburgh, (moving to London in 2000) which became a 2700 room business until its sale to Blackstone for... Read More →
avatar for Cris Tarrant

Cris Tarrant

Chief Executive, BVA BDRC
Cris is the founder of BDRC Group, an internationally-renowned consumer insight and research consultancy.  With 180 staff and offices in London, Singapore, Beijing, Jakarta, Sydney, Cape Town and Washington DC the firm has a global reach, working in 90+ countries.Cris is an award... Read More →

Thursday October 11, 2018 12:40pm - 1:20pm
Deansgate Suite


Conference Review

Thursday October 11, 2018 1:20pm - 1:30pm
Deansgate Suite


Closing Keynote
avatar for Shed Simove

Shed Simove

Entrepreneur & Author
Sheridan ‘Shed’ Simove is a modern-day entrepreneurial genius.  In a varied career he has enjoyed success as a TV Producer (Big Brother, Big Breakfast, Space Cadets); a Bestselling Author; Product Designer and an Award Winning Stand-Up Comedian.  Harnessing a constant stream... Read More →

Thursday October 11, 2018 1:30pm - 2:00pm
Deansgate Suite


Hotel Tech Hub Lightning Talks
Join us in the AHC Hotel Tech Hub to hear from our exhibitors in a series of quick-fire talks revealing the latest technology improving hotel operations, enhancing guest experiences and disrupting the industry.

Thursday October 11, 2018 2:00pm - 2:15pm
Tech Hub, AHC Social


Closing Lunch & Networking

Complete your AHC 2018 experience by joining us for our closing lunch where tray served bowl food will be served as you make your way to our buffet stations located by the AHC Hotel Tech Hub, as well as Deansgate Foyer & Podium. Look out for The AHC balloons to guide you.

Thursday October 11, 2018 2:00pm - 3:30pm
Exhibition Areas