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The Annual Hotel Conference

9:05am BST

Are You on a PAR with the Rest? - Using Benchmarking to Best Effect Deansgate 3Carl Weldon • Mark Forrester • Michael Grove • Ally Northfield • Robin Rossmann Augmented Hospitality - Innovations in Technology to Help Grow Your Hotel Business Deansgate 1Jane Pendlebury • Pedro Colaco • Michael McCartan • Andrew Metcalfe • Tim Towle Don’t Bank on It! Is It Time to Ditch Traditional Financing Methods? Deansgate 2Diane Scott • Ben Barbanel • Shona Pushpaharan • Bob Silk • Emma Young

10:00am BST

Food Envy - Is It Time to Elevate Your Food & Beverage Offering? Deansgate 1Charles Manners • Tom Chalmers • Richard Downs • David Taylor • Jon Yantin Go Milk It! - Asset Management is No Longer Optional, It is Critical Deansgate 2Christian Youens • Harriet Durbin • Elias Hayek • Robin Leahy • Paul Needler • Pierre-Edouard Vintrou Service Charge - Maximising the Effectiveness of Your Customer Service Offering, Whatever Your Market Level Deansgate 3Zoe Monk • Chris Daffy • Julie Grieve • Nick Turner

11:00am BST

Skyrise Masterclass – Changing How We Understand Hotel Demand Using Mobile Phone DataAlex Petrie Interior Motive - Catching up on the Latest Innovations in Design Deansgate 1Catherine Martin • Mark Bruce • Angela Dapper • Graham Shaw • Gary Tidmarsh Manic Miner and the Digital Marketing Masterclass Deansgate 3David Gabriele • Adam Hamadache Taking It to the Next Level - Development & Construction Deansgate 2Sir James Devitt Bt. • John Bates • Richard Candey • Graham Dodd • Andy Jansons