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The Annual Hotel Conference

10:00am BST

Registration, Refreshments & Networking Hotel Lobby & Exhibition Areas

11:00am BST

Speed Networking Meeting Room 8, 2nd Floor

12:00pm BST

Welcome from The AHC Deansgate SuiteJonathan Langston • Alexi Khajavi

12:10pm BST

Opening Keynote Deansgate SuiteLeo Johnson

12:40pm BST

Blurred Vision - The Economic Overview of the UK Deansgate SuiteDr Rebecca Harding

1:10pm BST

Brace For Impact - The UK Hotel Market Overview Deansgate SuiteJoe Stather

1:45pm BST

Lunch Exhibition Areas

2:00pm BST

Hotel Tech Hub Lightning Talks Tech Hub, AHC Social

2:45pm BST

Points of View - Direct From the Consumer Deansgate SuiteJames Bland • Matt Costin • Serena von der Heyde • Nicholas Northam • Rob Paterson • Tim Walton

3:40pm BST

Beware of the Megatrends - Lightning Does Strike Twice and More… Deansgate SuiteRobert Holland • Francine Heywood • Kaia Laursen • Frank Reeves

4:30pm BST

Speed Networking / The Meeting Hour Meeting Room 8, 2nd Floor / Exhibition Areas

5:30pm BST

The AHC Drinks Reception Deansgate Suite

8:00pm BST

Hotelier Dinner The Lowry Hotel

8:00am BST

Registration, Breakfast & Networking Hotel Lobby & Exhibition Areas

9:00am BST

Introduction to Day 2 Deansgate SuiteJonathan Langston

9:05am BST

Are You on a PAR with the Rest? - Using Benchmarking to Best Effect Deansgate 3Carl Weldon • Mark Forrester • Michael Grove • Ally Northfield • Robin Rossmann Augmented Hospitality - Innovations in Technology to Help Grow Your Hotel Business Deansgate 1Jane Pendlebury • Pedro Colaco • Michael McCartan • Andrew Metcalfe • Tim Towle Don’t Bank on It! Is It Time to Ditch Traditional Financing Methods? Deansgate 2Diane Scott • Ben Barbanel • Shona Pushpaharan • Bob Silk • Emma Young

9:45am BST

Topical Huddle - Technology / Finance / Benchmarking Tech Hub, AHC Social

10:00am BST

Food Envy - Is It Time to Elevate Your Food & Beverage Offering? Deansgate 1Charles Manners • Tom Chalmers • Richard Downs • David Taylor • Jon Yantin Go Milk It! - Asset Management is No Longer Optional, It is Critical Deansgate 2Christian Youens • Harriet Durbin • Elias Hayek • Robin Leahy • Paul Needler • Pierre-Edouard Vintrou Service Charge - Maximising the Effectiveness of Your Customer Service Offering, Whatever Your Market Level Deansgate 3Zoe Monk • Chris Daffy • Julie Grieve • Nick Turner

10:45am BST

Topical Huddle - Food & Beverage / Asset Management / Customer Experience Tech Hub, AHC Social

11:00am BST

Skyrise Masterclass – Changing How We Understand Hotel Demand Using Mobile Phone DataAlex Petrie Interior Motive - Catching up on the Latest Innovations in Design Deansgate 1Catherine Martin • Mark Bruce • Angela Dapper • Graham Shaw • Gary Tidmarsh Manic Miner and the Digital Marketing Masterclass Deansgate 3David Gabriele • Adam Hamadache Taking It to the Next Level - Development & Construction Deansgate 2Sir James Devitt Bt. • John Bates • Richard Candey • Graham Dodd • Andy Jansons

11:45am BST

Coffee Break - Cream Tea provided by The Manchester College Exhibition Areas Topical Huddle - Design / Development / Digital Marketing Tech Hub, AHC Social

12:15pm BST

Mrs Blue Sky - An Interview with a Visionary Hotelier Deansgate SuiteEmily Newman • Julie Fawcett

12:40pm BST

Brand on the Run Debate - What is the Value of a Brand? Deansgate SuiteMichael Hirst • Graham Craggs • Karan Khanna • David Orr • Cris Tarrant

1:20pm BST

Conference Review Deansgate SuiteJonathan Langston

1:30pm BST

Closing Keynote Deansgate SuiteShed Simove

2:00pm BST

Hotel Tech Hub Lightning Talks Tech Hub, AHC Social Closing Lunch & Networking Exhibition Areas